Customers check you out online before they ever call. This is what they look at. Tick each one that’s true for your business today.
Google (5 minutes)
- Your Google Business Profile has your correct hours, phone and website.
- It has at least 10 recent photos.
- You’ve replied to every review from the last 3 months.
Website (5 minutes)
- It loads in under 3 seconds on your phone.
- Someone can see what you do and how to book within 5 seconds.
- The photos are real, recent and professional.
- Your phone number is one tap away on mobile.
Socials (5 minutes)
- You’ve posted in the last 7 days.
- Your last 9 posts look like they belong to one brand.
- Your bio says what you do, where, and how to book.
- At least one post a week shows your face or your team.
Your score
- 10–11 ticks: you’re in great shape. Keep it up.
- 6–9 ticks: you’re losing some customers at the first look.
- 0–5 ticks: you’re losing customers every day, probably without knowing it.
Want the fixes? Start with our Google Business Profile setup guide, then read how first impressions cost you work.
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